AI in customer service seminar – solve customer queries faster, increase service quality, maximize efficiency

No prior technical knowledge is required. The seminar is deliberately aimed at service managers, operational teams, CX managers and digital managers who want to understand, evaluate and apply AI. All content is conveyed in a practical, understandable way and without technical jargon – with optional deep dives for those interested.

Very practical: all chapters contain concrete examples, live demonstrations, tools such as ChatGPT, Copilot or AI agents as well as directly usable templates for automation, analysis and routing. In the practical workshop, participants develop their own AI use cases – including evaluation, feasibility and pitch preparation.

Yes – expressly welcome. Participants can bring along specific challenges, tickets, processes or data. We integrate these into the workshop so that we can work directly on real problems. For in-house training, we can fully customize the entire format to your service.

Yes, as customer service often involves sensitive data, the seminar explains in detail how chatbots, automation and generative systems are used in compliance with the GDPR and EU AI Act. This includes: Data protection mechanisms, human oversight, logging, explainability, vendor risks and secure prompt use.

After the seminar, you will be able to implement initial automations (e.g. email flows, chatbot responses), routing optimizations and analysis processes directly. You will receive templates, best practices, tool recommendations and a process model that enables quick pilot projects – even without large IT resources.

AI takes over repetitive tasks such as classification, answer suggestions, ticket preparation, knowledge transfer, documentation or self-service requests. This allows employees to concentrate on demanding, customer-centric tasks. This increases motivation, quality and efficiency at the same time.

Yes, the optimal introduction of AI in service usually requires interaction between service, IT, data and management. The seminar also covers system integration, interfaces, technical possibilities and technical limits – ideal for cross-functional participation.

Traditional training courses often focus on communication, soft skills or standard processes. This seminar focuses on digital transformation, AI integration, automation, performance optimization and strategic development of service operations – in other words, on topics that will change service in the long term.

Yes – and it is even particularly effective. We fully adapt the content, examples, use cases and workshop elements to your organization, industry and systems. The result is a customized learning and transformation format that delivers direct added value.