Complaint Management

1. preface

For us, the satisfaction of our customers and other stakeholders is paramount. It is important to us to give you the opportunity to express criticism. We have set up a complaints office and provided for complaint management measures. The aim of our complaints management is to ensure that complaints are dealt with appropriately and promptly. Complaints received are evaluated to address recurring errors or problems. This is to ensure your satisfaction.

2. complaint handling procedure

All customers, potential customers and other stakeholders affected by the business activities of Ventum Consulting GmbH & Co. KG may lodge complaints. They are hereinafter referred to as the complainants.

The complaints department of Ventum Consulting GmbH & Co. KG is responsible for handling complaints.

Complaints can be addressed to Ventum Consulting GmbH & Co. KG in writing (by mail or electronically) or verbally. Electronically submitted complaints can be sent to the following e-mail address.

grievance@ventum.de

Postal complaints should be addressed to:

Ventum Consulting GmbH & Co KG
Complaint Management
Georg-Brauchle-Ring 23-25
80992 Munich

We need the following information to process the complaint:

  • Identity (name) of the complainant
  • full contact details of the complainant (address, telephone number, e-mail address, if applicable)
  • Description of the facts
  • Formulation of the request or indication of what is to be achieved by the complaint (e.g. correction of errors, improvement of services, clarification of a disagreement).
  • Copies of the documents necessary for understanding the process
  • proof that this person is authorized to represent Ventum Consulting GmbH & Co. KG if the complainant contacts Ventum Consulting GmbH & Co. KG in the name of and on behalf of another person.

Upon receipt of the complaint, Ventum Consulting GmbH & Co. KG will send an acknowledgement of receipt to the complainant. If we are able to process the complaint immediately, the complainant will receive an answer instead of the confirmation of receipt.

A response to the complainant’s complaint will be provided within 15 working days, depending on the complexity and scope of the matter.

Ventum Consulting GmbH & Co. KG aims to respond to the complaint as soon as possible.

If Ventum Consulting GmbH & Co. KG does not uphold the complainant’s complaint or does not uphold it in full, the complainant will receive an understandable explanation of the reasons.

3. other

The processing of complaints is free of charge for the complainant.

We review these principles at regular intervals and publish them on our website.

4. further complaint possibilities

Information on the possibility of out-of-court dispute resolution can be found in our imprint.

Germany

Ventum Consulting GmbH & Co KG
Georg-Brauchle-Ring 23-25
80992 Munich
Germany

Represented by:
Ventum Partners GmbH, Munich, represented by the Managing Director Kai Niessen

Austria

Ventum Consulting GmbH
Ernst Melchior alley 24
1020 Vienna
Austria

Represented by:
Managing Director Dr. Christoph Röme

Contact:

Germany

Phone: +49 (89) 122 219 64 – 2
Fax: +49 (89) 122 219 64 – 25
E-mail: info@ventum.de

Austria

Phone: +43 (1) 535 34 22 – 0
Fax: +43 (1) 535 34 22 – 15
E-mail: office@ventum.com

Registry entry:

Germany

Entry in the Commercial Register
Register Court: Munich Local Court
Registration number: 92481

Austria

Registration with the Commercial Court of Vienna
Company register number 262373V

Sales tax:

Germany

VAT-ID according to §27 a sales tax law: DE261174668

Austria

VAT ID: ATU61689337

Professional liability insurance information:

Germany

Name and registered office of the insurer:
Hiscox Insurance Company Ltd.
Arnulfstrasse 31
80636 Munich

Area of validity of the insurance: Worldwide

Austria

Name and registered office of the insurer:
Allianz Elementar Versicherungs-Aktiengesellschaft
Stock corporation with registered office at Hietzinger Kai 101-105
1130 Vienna

Area of validity of the insurance: Europe-wide

Responsible for the content according to § 55 para. 2 RStV:

Germany

Ventum Partners Ltd.
Georg-Brauchle-Ring 23-25
80992 Munich
Germany

Represented by: Managing Director Kai Niessen

Austria

Ventum Consulting GmbH
Ernst Melchior alley 24
1020 Vienna
Austria

Represented by: Managing Director Dr. Christoph Römer

Objection to advertising mails
The use of contact data published within the framework of the imprint obligation for sending advertising and information material not expressly requested is hereby objected to. The operators of the pages expressly reserve the right to take legal action in the event of the unsolicited sending of advertising information, such as spam e-mails.

Note on validity:
This imprint also applies to the Facebook page operated as well as the profile of Ventum Consulting GmbH & Co. KG in online networks such as XING and LinkedIn.

Dispute resolution:
All disputes arising in connection with the contents of this website shall be settled before the courts in accordance with the Arbitration Rules of the Chamber of Industry and Commerce (IHK München und Oberbayern). We are not willing or obliged to participate in dispute resolution proceedings before a consumer arbitration board.
You can find our e-mail address in the imprint above.

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