Digital transformation banks – Sustainable banking group for the digital transformation

Industry: Financial Services | Period: 12 months | Team size: 5 consultants

Digitalization, changing customer requirements and new technological possibilities such as artificial intelligence (AI) are shaping the transformation of banks and the entire banking sector in the DACH region. For companies in this sector, flexibility, fast time-to-market and sustainable services are key to remaining successful in the future. However, banks are often faced with a hierarchical silo structure and tried-and-tested management approaches that slow down digital innovations and a value stream-oriented, agile way of working. Our transformation banking consultancy therefore focuses on developing a bank-wide organization that uses agile methods, structured digital processes and targeted change management to open up new opportunities and provide relevant insights for sustainable change.

Author

Albert Broger

Senior Manager

Satisfied customers from SMEs and corporations

Challenge: From hierarchical rigidity to agile transformation in banking

Hierarchical silo structure and rigid processes:
The existing structure inhibits innovation, flexibility and a rapid response to digital customer needs.
Long time-to-market:
Delays in the implementation of new technologies, services and products severely limit the competitiveness of banks.
Lack of agile scaling:
The change to an iterative, agile organization is often implemented selectively and not systematically – the transformation falls by the wayside.
Resistance in the management and change process:
Established management models and a lack of communication hinder the sustainable anchoring of new ways of working.
Lack of digital skills:
Without the targeted development of new roles and agile values, the necessary resources for successful banking transformation are lacking.

Success Journey: Three steps to a successful digital transformation in banking

01

Analysis and development of an agile target image

The first step was a precise analysis of the existing banking structure, linked to the development of a customized, agile target image and a scalable roadmap.

This laid the foundation for effective digital transformation and customer orientation.

02

Development and piloting of iterative transformation processes

Our experts supported banks in setting up structured processes and validating agile collaboration models - for example through flight levels and agile training.

Agile methods and models were tested in practice and anchored throughout the company via change initiatives.

03

Change management and scaling for sustainable impact

Transparent communication and the targeted development of new roles and values ensured the scalable anchoring of the transformation.

Employees, management and customers now benefit from a flexible, digital and sustainable banking organization.

Impact At Launch: Measurable results and sustainable change in banking transformation

Sound understanding of the application of iterative transformation processes for sustainable corporate development.
Clear target image for the targeted use of agility in the company to maximize the added value of agile methods.
Transparent communication and effective change management: our measures ensure open information, company-wide acceptance and sustainable anchoring of new ways of working.
Iterative transformation with validated results: Pilots for the use of agile collaboration models such as Flight Levels lead to measurable success and continuous learning within the company.
Development and implementation of agile training formats: Employees are specifically prepared for new digital banking roles and agile values.
Introduction of agile roles, values and delivery models: The banking organization is ready for fast, customer- and future-oriented service - and sets innovation impulses in the German-speaking banking market.

Summary: Digital transformation of banks as a game changer for management, sustainability and digital services

The digital transformation of banks opens up innovative ways for companies to achieve sustainable success in the digital age. By introducing value stream-oriented structures, agile methods and transparent management, rigid silos are being overcome, digital services optimized and sustainable, customer-oriented solutions developed. The success factor is the combination of iterative process optimization, targeted change management and agile skills development – for banking that fits in with the leading companies and relevant topics of the new digital era.