{"id":7779,"date":"2022-07-11T17:03:16","date_gmt":"2022-07-11T15:03:16","guid":{"rendered":"https:\/\/www.ventum-consulting.com\/2022\/07\/11\/the-vision-of-process-automation-in-administration\/"},"modified":"2024-05-21T18:41:31","modified_gmt":"2024-05-21T16:41:31","slug":"vision-of-process-automation-public","status":"publish","type":"post","link":"https:\/\/www.ventum-consulting.com\/en\/news\/vision-of-process-automation-public\/","title":{"rendered":"The vision of process automation in administration"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-post\" data-elementor-id=\"7779\" class=\"elementor elementor-7779 elementor-5049\" data-elementor-post-type=\"post\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-238c3c0 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"238c3c0\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-5483c69\" data-id=\"5483c69\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-6606d04 elementor-widget elementor-widget-single_post_top_section\" data-id=\"6606d04\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"single_post_top_section.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\r\n        <div class=\"single-post-top-section-wrapper\">\r\n            <div class=\"post-thumbnail\" style=\"background-image: url(https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2022\/07\/ventum-hyperautomation.jpg)\"><\/div>\r\n            <div class=\"post-metadata-wrap\">\r\n                <ul class=\"post-metadata\">\r\n                    <li class=\"calendar\">\r\n                        Ver\u00f6ffentlichung:                        <br>\r\n                        11.07.2022                    <\/li>\r\n                                        <li class=\"reading-time\">\r\n                        <span class=\"span-reading-time rt-reading-time\"><span class=\"rt-label rt-prefix\">Lesezeit:<\/span> <span class=\"rt-time\"> 6<\/span> <span class=\"rt-label rt-postfix\">Minuten<\/span><\/span>                    <\/li>\r\n                <\/ul>\r\n            <\/div>\r\n\r\n            <div class=\"post-categories title-decor\">\r\n                                News            <\/div>\r\n            \r\n                        \r\n            <div class=\"post-share-box share-wrap-copy show-right\">\r\n                <!-- ShareThis HERE -->\r\n            <\/div>\r\n            \r\n            <h1>The vision of process automation in administration<\/h1>\r\n        <\/div>\r\n\r\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-37a6f7f elementor-widget elementor-widget-text-editor\" data-id=\"37a6f7f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>In many organizations, <a href=\"https:\/\/www.ventum-consulting.com\/en\/expertise\/process-automation\/\" target=\"_blank\" rel=\"noopener\">hyperautomation<\/a> is the logical development of their ongoing <a href=\"https:\/\/www.ventum-consulting.com\/en\/expertise\/process-automation\/\" target=\"_blank\" rel=\"noopener\">process automation<\/a> initiatives. Partially or fully automated processes &#8211; supported by artificial intelligence &#8211; become self-optimizing workflows or important digital advisors for process managers. Hyperautomation thus stands for the next evolutionary stage in the automation of processes, for the next step in the digitization of public administration. After all, it&#8217;s not just Corona that has uncovered sensitive digitization gaps &#8211; the Online Access Act (OZG) also requires that hundreds of administrative services become digitally accessible this year. But the path to hyperautomation is not trivial. For such a strategy, a structured approach and careful selection of processes are indispensable.  <\/strong><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3ee66b3 elementor-widget elementor-widget-heading\" data-id=\"3ee66b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">AI as a central component  <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5c5cd49 elementor-widget elementor-widget-text-editor\" data-id=\"5c5cd49\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Successful hyperautomation increases the efficiency of public authorities and enhances their user and citizen orientation. At the same time, they mitigate the consequences of the shortage of skilled workers. Artificial intelligence (AI) plays a key role as an enabler for hyperautomation. Thanks to AI, tasks can now be automated where this would have been unthinkable just a few years ago. This begins with the automated capture and digitization of handwritten applications and forms via Optical Character Recognition (OCR) and extends to the support of more complex, collaborative processes in administration.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-55e2995 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"55e2995\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">End-to-end process integration  <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-3593aec elementor-widget elementor-widget-text-editor\" data-id=\"3593aec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In the past, the integration and automation of processes involving several offices or authorities often failed because the diverse IT systems did not allow real collaboration between the clerks. Hyperautomation overcomes this technical obstacle. It also allows the digitization of more complex approval and verification processes across multiple administrative units. Modern low-code and no-code platforms also help to significantly lower the hurdle for automation. This is because they simplify programming tasks decisively and transform employees from the specialist departments into so-called citizen developers. Chatbots are another example of <a href=\"https:\/\/www.ventum-consulting.com\/en\/expertise\/process-automation\/\" target=\"_blank\" rel=\"noopener\">AI-supported automation<\/a>. Today, they are often so well trained that it is sometimes difficult to identify whether the partner in the digital chat is a robot or a real person.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-81c3087 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"81c3087\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">The cost-benefit ratio  <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ee1c680 elementor-widget elementor-widget-text-editor\" data-id=\"ee1c680\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>In public administration, the business case behind automating a process is relatively easy to calculate: The investment in the business process must be covered by the savings it generates over time. Therefore, it is usually recommended to prioritize processes with high throughput. For example, standard processes typically triggered by citizen requests often lend themselves to hyperautomation. Some <a href=\"https:\/\/www.ventum-consulting.com\/en\/expertise\/it-sourcing\/\" target=\"_blank\" rel=\"noopener\">suitable software solutions<\/a> even allow self-service &#8211; with AI-based document, email, telephony and chat routing. In the public sector, hyperautomation usually has a particularly high potential benefit. This has not least to do with the fact that decisions are generally made here according to clear rules and patterns. Nevertheless, the following applies: Hyperautomation is particularly suitable for gray areas where there are many borderline cases and where there is scope for decision-making. This is because the AI system can ask questions in cases of doubt in order to learn from human decisions. OCR processes, for example, can also be continuously improved in this way.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-eb4ab9c elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"eb4ab9c\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Service center process as example<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-639709b elementor-widget elementor-widget-text-editor\" data-id=\"639709b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>A good hyperautomation strategy starts by prioritizing relevant processes. As a rule, it is advisable to build the backbone of the business model first. After all, automation is particularly rewarding when it addresses functionalities that are reused in numerous processes within the administration and also across agencies. This creates the required impact on the project goals. If we take call or service center processes as an example, telephone routing (IVR) and a stable connection to the telephone provider are possible areas of application in their environment. Only in the next step will the hyperautomation strategy then look at services that have a higher degree of complexity, are more domain-specific and have a significant impact on the project goals. To stay with the service center example: Here, a worthwhile next project would be the AI-supported, automatic and unambiguous identification of a citizen based on his or her voice. This automatic voice recognition makes it possible to implement even more services in the following: for example, the visualization of the contact history and the AI-supported determination of the Next Best Action (NBA). The result of this automation: Service center employees could increase their first resolution rate. Hyperautomation in this context would then be the complete avoidance of the call &#8211; be it by proactively offering self-services to citizens using pattern recognition or even by a completely automated Next Best Action with corresponding process completion.<\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9163a28 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"9163a28\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Digital Maturity and Minimal Viable Product  <\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b840d60 elementor-widget elementor-widget-text-editor\" data-id=\"b840d60\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>Unfortunately, in addition to incorrect prioritization, ignorance of digital maturity levels of processes and requirements can also prove to be a showstopper in hyperautomation. It is therefore important to describe in detail which steps the automated software or the robot must perform sequentially, in parallel or recursively. There are a number of other questions to be asked about digital maturity: Which peripheral systems are involved in the processes, and what is the task of the systems in the process sections? What part of the <a href=\"https:\/\/www.ventum-consulting.com\/en\/expertise\/plm-consulting\/\" target=\"_blank\" rel=\"noopener\">product life cycle<\/a> is the system in, and will it be replaced in the future? What influence do functional and technical adjustments have on predecessor and subsequent processes? Similarly, it may be important to know what the legal requirements are for a process. In line with the <a href=\"https:\/\/www.ventum-consulting.com\/en\/expertise\/agile-transformation\/\" target=\"_blank\" rel=\"noopener\">Minimal Viable Product (MVP)<\/a> approach, however, it makes sense to initially implement only the absolutely necessary functional requirements. Automating well means doing less &#8211; and doing the right thing. <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c29840 elementor-widget__width-initial elementor-widget-tablet__width-inherit elementor-widget elementor-widget-heading\" data-id=\"1c29840\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h4 class=\"elementor-heading-title elementor-size-default\">Conclusion<\/h4>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-fa56c63 elementor-widget elementor-widget-text-editor\" data-id=\"fa56c63\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p>On the road to hyperautomation, it&#8217;s critical that agencies do the right things with the right priority and start small. It is important to first determine the maturity levels of administrative requirements, data, <a href=\"https:\/\/www.ventum-consulting.com\/en\/expertise\/enterprise-architecture-management\/\" target=\"_blank\" rel=\"noopener\">IT architecture<\/a> and organization in order to determine the processes for which hyperautomation is already possible and promising. Ultimately, the transformation to hyperautomated management will have to take place step by step. Yet hyperautomation is more than just a tool &#8211; it is a strategic vision of the digital future of public administration.  <\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-8703b71 elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"8703b71\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-8ace821 share-wrap\" data-id=\"8ace821\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-0ec88f9 share-opener elementor-view-default elementor-widget elementor-widget-icon\" data-id=\"0ec88f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"icon.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-icon-wrapper\">\n\t\t\t<div class=\"elementor-icon\">\n\t\t\t<i aria-hidden=\"true\" class=\"icon icon-share\"><\/i>\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-ff4017b uael-share-buttons--view-icon custom-share uael-stylex-inline elementor-grid-0 elementor-widget elementor-widget-uael-social-share\" data-id=\"ff4017b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;column_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:5,&quot;sizes&quot;:[]},&quot;button_size&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0.9,&quot;sizes&quot;:[]},&quot;icon_size&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:2,&quot;sizes&quot;:[]},&quot;columns&quot;:&quot;0&quot;,&quot;column_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;column_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;row_gap&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;row_gap_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:0,&quot;sizes&quot;:[]},&quot;row_gap_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:10,&quot;sizes&quot;:[]},&quot;button_size_tablet&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;button_size_mobile&quot;:{&quot;unit&quot;:&quot;px&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;button_height&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;button_height_tablet&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;button_height_mobile&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;icon_size_tablet&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]},&quot;icon_size_mobile&quot;:{&quot;unit&quot;:&quot;em&quot;,&quot;size&quot;:&quot;&quot;,&quot;sizes&quot;:[]}}\" data-widget_type=\"uael-social-share.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\n\t\t<div class=\"uael-style-inline uael-container uael-floating-align-\" data-pin_data_url=\"\" data-share_url_type=\"current_page\" data-share_url=\"\">\n\t\t\t<div class=\"elementor-grid uael-floating-align-\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a  class=\"uael-share-btn-facebook\">\n\t\t\t\t\t\t\t<div class=\"uael-share-btn elementor-animation- uaelbtn-shape-rounded uaelbtn--skin-gradient\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-share-btn__icon\" aria-label=\"Share on facebook\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fab fa-facebook\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a  class=\"uael-share-btn-twitter\">\n\t\t\t\t\t\t\t<div class=\"uael-share-btn elementor-animation- uaelbtn-shape-rounded uaelbtn--skin-gradient\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-share-btn__icon\" aria-label=\"Share on twitter\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fab fa-x-twitter\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-grid-item\">\n\t\t\t\t\t\t\t\t\t\t\t\t<a  class=\"uael-share-btn-linkedin\">\n\t\t\t\t\t\t\t<div class=\"uael-share-btn elementor-animation- uaelbtn-shape-rounded uaelbtn--skin-gradient\">\n\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"uael-share-btn__icon\" aria-label=\"Share on linkedin\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<i class=\"fab fa-linkedin\" aria-hidden=\"true\"><\/i>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-inner-column elementor-element elementor-element-e91963b\" data-id=\"e91963b\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-ef78ea9 btn-default elementor-widget elementor-widget-button\" data-id=\"ef78ea9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.ventum-consulting.com\/en\/insights\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-3\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Back to the overview<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-940548a\" data-id=\"940548a\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0e3e7ba elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0e3e7ba\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-cf9cce0\" data-id=\"cf9cce0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-62a48ee elementor-widget elementor-widget-heading\" data-id=\"62a48ee\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">Author<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-17edb0e elementor-widget-divider--view-line elementor-widget elementor-widget-divider\" data-id=\"17edb0e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"divider.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-divider\">\n\t\t\t<span class=\"elementor-divider-separator\">\n\t\t\t\t\t\t<\/span>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c57562e elementor-widget elementor-widget-heading\" data-id=\"c57562e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Johannes Keim<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-413bfb3 elementor-widget elementor-widget-heading\" data-id=\"413bfb3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<p class=\"elementor-heading-title elementor-size-default\">Partner at Ventum Consulting and expert for process automation<\/p>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9497b2d elementor-shape-square e-grid-align-left elementor-grid-0 elementor-widget elementor-widget-social-icons\" data-id=\"9497b2d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-icon-email-2 elementor-repeater-item-4848bd0\" href=\"mailto:johannes.keim@ventum.de\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Icon-email-2<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-email-2\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-icon-linkedin elementor-repeater-item-7ea21d0\" href=\"https:\/\/www.linkedin.com\/in\/johanneskeim\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Icon-linkedin<\/span>\n\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-linkedin\"><\/i>\t\t\t\t\t<\/a>\n\t\t\t\t<\/span>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-inner-section elementor-element elementor-element-0639449 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"0639449\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-inner-column elementor-element elementor-element-3d400b0\" data-id=\"3d400b0\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-d51b87a elementor-widget elementor-widget-heading\" data-id=\"d51b87a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h3 class=\"elementor-heading-title elementor-size-default\">More Articles \n<\/h3>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-22723db uael-post__link-complete-yes uael-equal__height-yes posts elementor-widget elementor-widget-uael-posts\" data-id=\"22723db\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_slides_to_show&quot;:1,&quot;classic_slides_to_show_tablet&quot;:1,&quot;classic_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-blog-terms-position-above_content uael-post-image-top uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"normal\" data-layout=\"\" data-page=\"7779\" data-skin=\"classic\" data-filter-default=\"\" data-offset-top=\"30\" >\n\n\t\t\t\t\t\t\t<div class=\"uael-post-grid__inner uael-post__columns-1 uael-post__columns-tablet-1 uael-post__columns-mobile-1\">\n\t\t\t\n<div class=\"uael-post-wrapper   success-stories \">\n\t<div class=\"uael-post__bg-wrap uael-bg-wrap-disabled \">\n\n\t\t\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/success-stories\/it-integration-joint-venture\/\" target=\"_self\" class=\"uael-post__complete-box-overlay\" aria-label=\"Link Complete Box\"><\/a>\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-inner-wrap-disabled\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\n\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/success-stories\/it-integration-joint-venture\/\" target=\"_self\" title=\"Seamless IT and process integration in a joint venture\"><img decoding=\"async\" src=\"https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2024\/07\/AdobeStock_387584961_1620x1080.jpg\" title=\"AdobeStock_387584961_1620x1080\" alt=\"Nahtlose IT- und Prozessintegration im Joint Venture\" loading=\"lazy\" \/><\/a>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap uael-content-wrap-disabled\">\n\t\t\t\t\t\t\t<div class=\"uael-post__terms-wrap\"><span class=\"uael-post__terms\"><span class=\"uael-listing__terms-link\">Success Stories<\/span><\/span><\/div>\n\t\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/success-stories\/it-integration-joint-venture\/\" target=\"_self\">\n\t\t\t\tSeamless IT and process integration in a joint venture\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   success-stories \">\n\t<div class=\"uael-post__bg-wrap uael-bg-wrap-disabled \">\n\n\t\t\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/success-stories\/automated-response-to-delivery-status-requests-without-tracking-link\/\" target=\"_self\" class=\"uael-post__complete-box-overlay\" aria-label=\"Link Complete Box\"><\/a>\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-inner-wrap-disabled\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\n\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/success-stories\/automated-response-to-delivery-status-requests-without-tracking-link\/\" target=\"_self\" title=\"Automated response to delivery status requests without tracking link\"><img decoding=\"async\" src=\"https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2025\/01\/AdobeStock_411823544-scaled.jpeg\" title=\"Happy charming woman using smartphone while working with laptop\" alt=\"Happy charming woman using smartphone while working with laptop at home\" loading=\"lazy\" \/><\/a>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap uael-content-wrap-disabled\">\n\t\t\t\t\t\t\t<div class=\"uael-post__terms-wrap\"><span class=\"uael-post__terms\"><span class=\"uael-listing__terms-link\">Success Stories<\/span><\/span><\/div>\n\t\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/success-stories\/automated-response-to-delivery-status-requests-without-tracking-link\/\" target=\"_self\">\n\t\t\t\tAutomated response to delivery status requests without tracking link\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   success-stories \">\n\t<div class=\"uael-post__bg-wrap uael-bg-wrap-disabled \">\n\n\t\t\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/success-stories\/automated-processing-of-complex-complaints-and-reclaims-with-multiple-sometimes-unstructured-items\/\" target=\"_self\" class=\"uael-post__complete-box-overlay\" aria-label=\"Link Complete Box\"><\/a>\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-inner-wrap-disabled\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\n\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/success-stories\/automated-processing-of-complex-complaints-and-reclaims-with-multiple-sometimes-unstructured-items\/\" target=\"_self\" title=\"Automated processing of complex complaints and reclaims with multiple, sometimes unstructured items\"><img decoding=\"async\" src=\"https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2025\/01\/AdobeStock_132567138-scaled.jpeg\" title=\"Workers in a mail order company scan packages for shipping \/\/ Arbeiter in einem Versandhandel scannt Pakete f\u00fcr den Versand ein\" alt=\"Workers in a mail order company scan packages for shipping \/\/ Arbeiter in einem Versandhandel scannt Pakete f\u00fcr den Versand ein\" loading=\"lazy\" \/><\/a>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap uael-content-wrap-disabled\">\n\t\t\t\t\t\t\t<div class=\"uael-post__terms-wrap\"><span class=\"uael-post__terms\"><span class=\"uael-listing__terms-link\">Success Stories<\/span><\/span><\/div>\n\t\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/success-stories\/automated-processing-of-complex-complaints-and-reclaims-with-multiple-sometimes-unstructured-items\/\" target=\"_self\">\n\t\t\t\tAutomated processing of complex complaints and reclaims with multiple, sometimes unstructured items\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-a53fc68 elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"a53fc68\" data-element_type=\"section\" data-e-type=\"section\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-100 elementor-top-column elementor-element elementor-element-9b5f204\" data-id=\"9b5f204\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-73bee78 elementor-widget elementor-widget-template\" data-id=\"73bee78\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"template.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-template\">\n\t\t\t\t\t<div data-elementor-type=\"section\" data-elementor-id=\"8682\" class=\"elementor elementor-8682 elementor-2351 elementor-2351\" data-elementor-post-type=\"elementor_library\">\n\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-4b7506dc elementor-section-content-middle elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"4b7506dc\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-41771cb9\" data-id=\"41771cb9\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-1015b41f elementor-widget elementor-widget-heading\" data-id=\"1015b41f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-large\">Take a look at our news<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-50 elementor-top-column elementor-element elementor-element-6092d0c6\" data-id=\"6092d0c6\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-26175f5 btn-default elementor-widget elementor-widget-button\" data-id=\"26175f5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-xs\" href=\"https:\/\/www.ventum-consulting.com\/en\/insights\/\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t<span class=\"elementor-button-icon\">\n\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-3\"><\/i>\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">All news<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c70592e uael-post__link-complete-yes posts uael-post__arrow-outside elementor-widget elementor-widget-uael-posts\" data-id=\"c70592e\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;classic_slides_to_show&quot;:4,&quot;classic_slides_to_show_tablet&quot;:2,&quot;classic_slides_to_show_mobile&quot;:1}\" data-widget_type=\"uael-posts.classic\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"uael-post__header\">\n\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__body\">\n\t\t\t\n\t\t\n\t\t<div class=\"uael-blog-terms-position-above_content uael-post-image-top uael-post-grid uael-posts\" data-query-type=\"custom\" data-structure=\"carousel\" data-layout=\"\" data-page=\"7779\" data-skin=\"classic\" data-filter-default=\"\" data-offset-top=\"30\" data-post_slider=\"{&quot;slidesToShow&quot;:4,&quot;slidesToScroll&quot;:1,&quot;autoplaySpeed&quot;:5000,&quot;autoplay&quot;:true,&quot;infinite&quot;:true,&quot;pauseOnHover&quot;:true,&quot;speed&quot;:500,&quot;arrows&quot;:true,&quot;dots&quot;:false,&quot;rtl&quot;:false,&quot;prevArrow&quot;:&quot;&lt;button type=\\&quot;button\\&quot; data-role=\\&quot;none\\&quot; class=\\&quot;slick-prev\\&quot; aria-label=\\&quot;Previous\\&quot; tabindex=\\&quot;0\\&quot; role=\\&quot;button\\&quot;&gt;&lt;i class=\\&quot;fa fa-angle-left\\&quot;&gt;&lt;\\\/i&gt;&lt;\\\/button&gt;&quot;,&quot;nextArrow&quot;:&quot;&lt;button 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target=\"_self\" class=\"uael-post__complete-box-overlay\" aria-label=\"Link Complete Box\"><\/a>\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-inner-wrap-disabled\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\n\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/news\/requirements-management-software-how-the-right-application-makes-requirements-structured-complete-and-traceable\/\" target=\"_self\" title=\"Requirements Management Software: How the Right Application Makes Requirements Structured, Complete, and Traceable\"><img fetchpriority=\"high\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_452517046-scaled.jpeg\" class=\"attachment-full size-full wp-image-51850\" alt=\"\" srcset=\"https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_452517046-scaled.jpeg 2560w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_452517046-300x169.jpeg 300w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_452517046-1024x576.jpeg 1024w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_452517046-768x432.jpeg 768w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_452517046-1536x864.jpeg 1536w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap uael-content-wrap-disabled\">\n\t\t\t\t\t\t\t<div class=\"uael-post__terms-wrap\"><span class=\"uael-post__terms\"><span class=\"uael-listing__terms-link\">News<\/span><\/span><\/div>\n\t\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/news\/requirements-management-software-how-the-right-application-makes-requirements-structured-complete-and-traceable\/\" target=\"_self\">\n\t\t\t\tRequirements Management Software: How the Right Application Makes Requirements Structured, Complete, and Traceable\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/www.ventum-consulting.com\/en\/news\/requirements-management-software-how-the-right-application-makes-requirements-structured-complete-and-traceable\/\" target=\"_self\" aria-labelledby=\"uael-post-51838\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-3\"><\/i>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-51838>Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   news \">\n\t<div class=\"uael-post__bg-wrap uael-bg-wrap-disabled \">\n\n\t\t\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/news\/leadership-in-the-age-of-ai\/\" target=\"_self\" class=\"uael-post__complete-box-overlay\" aria-label=\"Link Complete Box\"><\/a>\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-inner-wrap-disabled\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\n\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/news\/leadership-in-the-age-of-ai\/\" target=\"_self\" title=\"Leadership in the Age of AI: Leading with Clarity in an AI-Driven Organization\"><img decoding=\"async\" width=\"2560\" height=\"1629\" src=\"https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_230455718-scaled.jpeg\" class=\"attachment-full size-full wp-image-51673\" alt=\"\" srcset=\"https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_230455718-scaled.jpeg 2560w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_230455718-300x191.jpeg 300w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_230455718-1024x652.jpeg 1024w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_230455718-768x489.jpeg 768w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_230455718-1536x977.jpeg 1536w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_230455718-2048x1303.jpeg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap uael-content-wrap-disabled\">\n\t\t\t\t\t\t\t<div class=\"uael-post__terms-wrap\"><span class=\"uael-post__terms\"><span class=\"uael-listing__terms-link\">News<\/span><\/span><\/div>\n\t\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/news\/leadership-in-the-age-of-ai\/\" target=\"_self\">\n\t\t\t\tLeadership in the Age of AI: Leading with Clarity in an AI-Driven Organization\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/www.ventum-consulting.com\/en\/news\/leadership-in-the-age-of-ai\/\" target=\"_self\" aria-labelledby=\"uael-post-51749\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-3\"><\/i>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-51749>Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   trainings \">\n\t<div class=\"uael-post__bg-wrap uael-bg-wrap-disabled \">\n\n\t\t\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/trainings\/claude-finance-controlling-training\/\" target=\"_self\" class=\"uael-post__complete-box-overlay\" aria-label=\"Link Complete Box\"><\/a>\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-inner-wrap-disabled\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\n\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/trainings\/claude-finance-controlling-training\/\" target=\"_self\" title=\"Claude in the Finance &#038; Controlling Training Course \u2013 Streamline Financial Processes, Improve Analyses, and Make More Informed Decisions\"><img decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_486218002-scaled.jpeg\" class=\"attachment-full size-full wp-image-51581\" alt=\"\" srcset=\"https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_486218002-scaled.jpeg 2560w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_486218002-300x169.jpeg 300w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_486218002-1024x576.jpeg 1024w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_486218002-768x432.jpeg 768w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_486218002-1536x864.jpeg 1536w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_486218002-2048x1152.jpeg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap uael-content-wrap-disabled\">\n\t\t\t\t\t\t\t<div class=\"uael-post__terms-wrap\"><span class=\"uael-post__terms\"><span class=\"uael-listing__terms-link\">Trainings<\/span><\/span><\/div>\n\t\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/trainings\/claude-finance-controlling-training\/\" target=\"_self\">\n\t\t\t\tClaude in the Finance &#038; Controlling Training Course \u2013 Streamline Financial Processes, Improve Analyses, and Make More Informed Decisions\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/www.ventum-consulting.com\/en\/trainings\/claude-finance-controlling-training\/\" target=\"_self\" aria-labelledby=\"uael-post-51725\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-3\"><\/i>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-51725>Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\n<div class=\"uael-post-wrapper   trainings \">\n\t<div class=\"uael-post__bg-wrap uael-bg-wrap-disabled \">\n\n\t\t\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/trainings\/claude-in-sales-training\/\" target=\"_self\" class=\"uael-post__complete-box-overlay\" aria-label=\"Link Complete Box\"><\/a>\n\t\t\t\t\n\t\t<div class=\"uael-post__inner-wrap uael-inner-wrap-disabled\">\n\n\t\t\t\t<div class=\"uael-post__thumbnail\">\n\t\t\t\n\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/trainings\/claude-in-sales-training\/\" target=\"_self\" title=\"Claude in Sales Training \u2013 Using AI Strategically for Sales, Customer Communication, and Sales Workflows\"><img loading=\"lazy\" decoding=\"async\" width=\"2560\" height=\"1440\" src=\"https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_339434754-scaled.jpeg\" class=\"attachment-full size-full wp-image-51687\" alt=\"\" srcset=\"https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_339434754-scaled.jpeg 2560w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_339434754-300x169.jpeg 300w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_339434754-1024x576.jpeg 1024w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_339434754-768x432.jpeg 768w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_339434754-1536x864.jpeg 1536w, https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2026\/08\/AdobeStock_339434754-2048x1152.jpeg 2048w\" sizes=\"(max-width: 2560px) 100vw, 2560px\" \/><\/a>\n\t\t\t\t\t<\/div>\n\t\t\n\t\t\t\n\t\t\t<div class=\"uael-post__content-wrap uael-content-wrap-disabled\">\n\t\t\t\t\t\t\t<div class=\"uael-post__terms-wrap\"><span class=\"uael-post__terms\"><span class=\"uael-listing__terms-link\">Trainings<\/span><\/span><\/div>\n\t\t\t\t\t\t<h4 class=\"uael-post__title\">\n\n\t\t\n\t\t\t\t\t\t<a href=\"https:\/\/www.ventum-consulting.com\/en\/trainings\/claude-in-sales-training\/\" target=\"_self\">\n\t\t\t\tClaude in Sales Training \u2013 Using AI Strategically for Sales, Customer Communication, and Sales Workflows\t\t\t<\/a>\n\n\t\t\t\t<\/h4>\n\t\t\t\t\t<a class=\"uael-post__read-more elementor-button\" href=\"https:\/\/www.ventum-consulting.com\/en\/trainings\/claude-in-sales-training\/\" target=\"_self\" aria-labelledby=\"uael-post-51716\">\n\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-icon elementor-align-icon-right\">\n\n\t\t\t\t\t\t\t\t\t<i aria-hidden=\"true\" class=\"icon icon-arrow-right-3\"><\/i>\n\t\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t<span class=\"elementor-button-text\" id=uael-post-51716>Learn more<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t<\/a>\n\t\t\t\t\t\t<\/div>\n\t\t\t\n\t\t<\/div>\n\t\t\n\t<\/div>\n\n<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\n\t\t<\/div>\n\n\t\t\t\t\t\t<\/div>\n\t\t<div class=\"uael-post__footer\">\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Hyperautomation in many organizations is the logical evolution of their ongoing process automation initiatives. Partially or fully automated processes &#8211; supported by artificial intelligence &#8211; become self-optimizing workflows or important digital advisors for process managers. Hyperautomation thus stands for the next evolutionary stage in the automation of processes, for the next step in the digitization of public administration. After all, it&#8217;s not just Corona that has uncovered sensitive digitization gaps &#8211; the Online Access Act (OZG) also requires that hundreds of administrative services become digitally accessible this year. But the path to hyperautomation is not trivial. For such a strategy, a structured approach and careful selection of processes are indispensable.  <\/p>\n","protected":false},"author":27,"featured_media":5061,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"inline_featured_image":false,"site-sidebar-layout":"no-sidebar","site-content-layout":"page-builder","ast-site-content-layout":"full-width-container","site-content-style":"unboxed","site-sidebar-style":"unboxed","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"default","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"set","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"ast-content-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"tablet":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""},"mobile":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center center","background-size":"auto","background-attachment":"scroll","background-type":"","background-media":"","overlay-type":"","overlay-color":"","overlay-opacity":"","overlay-gradient":""}},"footnotes":""},"categories":[107],"tags":[51],"class_list":["post-7779","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news","tag-process-automation-en"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.3 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Process automation in administration - is it possible?<\/title>\n<meta name=\"description\" content=\"Hyperautomation in many organizations is the logical evolution of their ongoing process automation initiatives.\" \/>\n<meta name=\"robots\" content=\"index, nofollow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.ventum-consulting.com\/en\/news\/vision-of-process-automation-public\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"The vision of process automation in administration\" \/>\n<meta property=\"og:description\" content=\"Hyperautomation in many organizations is the logical evolution of their ongoing process automation initiatives. Partially or fully automated processes - supported by artificial intelligence - become self-optimizing workflows or important digital advisors for process managers.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.ventum-consulting.com\/en\/news\/vision-of-process-automation-public\/\" \/>\n<meta property=\"og:site_name\" content=\"Ventum Consulting - Digitalisierung, Vernetzung, Agilisierung\" \/>\n<meta property=\"article:published_time\" content=\"2022-07-11T15:03:16+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2024-05-21T16:41:31+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.ventum-consulting.com\/wp-content\/uploads\/2022\/07\/ventum-hyperautomation-1024x684.jpg\" \/>\n<meta name=\"author\" content=\"Tina\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"The vision of process automation in administration\" \/>\n<meta name=\"twitter:description\" content=\"Hyperautomation in many organizations is the logical evolution of their ongoing process automation initiatives. 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