{"id":7751,"date":"2023-01-27T10:50:25","date_gmt":"2023-01-27T09:50:25","guid":{"rendered":"https:\/\/www.ventum-consulting.com\/complaint-management\/"},"modified":"2024-05-13T10:20:04","modified_gmt":"2024-05-13T08:20:04","slug":"complaint-management","status":"publish","type":"page","link":"https:\/\/www.ventum-consulting.com\/en\/complaint-management\/","title":{"rendered":"Complaint Management"},"content":{"rendered":"\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t\t
\n\t\t\t
\n\t\t\t\t\t\t
\n\t\t\t\t
\n\t\t\t\t\t\t\t\t\t
\n
\n
\n
\n
\n

1. preface<\/h3>\n<\/div>\n
The satisfaction of our customers and other stakeholders is our top priority. It is important to us to give you the opportunity to express criticism. We have set up a complaints office and have implemented measures for complaints management. The aim of our complaints management is to ensure that complaints are dealt with appropriately and promptly. Complaints received are evaluated to address recurring errors or problems. This is to ensure your satisfaction.<\/span><\/div>\n<\/div>\n<\/div>\n<\/div>\n
\n
\n
\n
<\/div>\n
\n

2. complaint handling procedure<\/h3>\n<\/div>\n<\/div>\n<\/div>\n
\n
\n
\n

All customers, potential customers and other stakeholders affected by the business activities of Ventum Consulting GmbH & Co. KG may lodge complaints. They are hereinafter referred to as the complainants.<\/p>\n

The complaints department of Ventum Consulting GmbH & Co. KG is responsible for handling complaints.<\/p>\n

Complaints can be addressed to Ventum Consulting GmbH & Co. KG in writing (by mail or electronically) or verbally. Electronically submitted complaints can be sent to the following e-mail address.<\/p>\n

grievance@ventum.de<\/a><\/p>\n

Postal complaints should be addressed to:<\/p>\n

Ventum Consulting GmbH & Co KG
Complaint Management
Georg-Brauchle-Ring 23-25
80992 Munich<\/p>\n

We need the following information to process the complaint:<\/p>\n