Modern IT Service Management is the base for sustainable success. Strategy. Processes. Transition. Day-to-Day-Business. We know how to create value. For many years, we have been helping businesses to thrive utilizing our key insights, vast experience and our unique Ventum Solution Toolbox.


Transperent, hassle-free IT-Operation and Services is what drives value for your business.

High amount of tickets. Network overload. Multi-Provider steering out of control. Processes on Paper - and now they want digitalization and the cloud. Without proper functioning, resilient IT Service Management no business can withstand the challenges of today.

Our expertise

We help you to successfully establish your Sourcing-, Transition- and ITSM-projects.

Expand your scope! By looking at you IT-Services in a holistic manner, you can derive the most value. Not only the project itself, but its ecosystem is what really matters. Infrastructure. Processes. Contracting. People. We help you keep an eye on it all and direct you directly to project success.

Good practice - framework and tailoring!

Complex sourcing projects, multiple transitions simultaneausly - within the tension of those two aspects we combine existing services meaningfully, create professional tendering documents and help you on the selection of the best tender. Whether it is applications, datacenter or helpdesk - a new tendering effort is generally made every 3 to 5 years. Multi-Sourcing is becoming a standard. We cover the complete ITSM landscape whilst specialising in sourcing and transition.

„Ventum is giving me direct, hands-on support right where i need it.“

Financial Services Customer

We support your IT organization to optimize their performance and help to maximize value for your business. We work out the ITSM strategy right at your side, set up a sustainable sourcing- and delivery model as well as we integrate and steer external parties. We make use of more than 10 years of consultancy experience within ITSM sourcing, combine specific methods and ready-to-go solutins to make sure your decision is an efficient and resilient one. We are your trusted advisor within business, IT and sourcing parties.

We help you on your transition of the IT strategy into transparent sourcing decisions and realize your individual sourcing strategy.

Based on our operating model

  • we analyze the core competencies of your business and measure the strategic value of different sourcing scenarios
  • tie together the tender packages and make sure that services are measurable and in control
  • analyze meaningful sourcing targets by making use of specific sourcing business cases and display the market potential of sourcing partners
  • assess different feasible transition scenarios at an early stage

Our modular tendering template is your key-benefit: A proven, flexible and thorough solution based on the standards from Information Services Group (ISG, former TPI).

The tendering for awarding of a new Hard- and Software-Infrastructure is a recurring process. The analysis of the current situation convers existing conracts, processes and a business case. This result is the ideal base to recognize chances and risk. By doing so, we create the starting point for proactive sourcing management processes in one go.

We support your tendering and awarding process for the development, servicing and operating of single applications as well as complex application clusters. Together with you, the following central parameters for the provider selection will be created and used within the transparent and efficient tendering process:

  • Necessary knowledge regarding business context and technical dependencies
  • Realization potential within relevant technology stacks, frameworks, architectures including legacy applications
  • Application classification based on business impact, complexity and technology as a basis for cost/benefit optimized SLAs
  • Binding monitoring and reporting method for SLAs and further contractual duties
  • Cooperation model for business, internal IT and application operations
  • Expected innovation and efficency contribution of providers as well as necessary vendor access for the servicing parties
  • Integration into customer specific ITSM processes incl. transition specifications

We analyse the transition readyness of your organization, processes and system already before awarding the tender. The operative provider switch will be steered and supported on processual, technical and personal levels. We support you with technical knowhow and longterm experience so that you can take the challenge with ease. Our proven method based on a due-diligence approach provides you with reassurance regarding time-to-market and return-on-invest.

We optimize the quality of service delivery thru creating mutual win-win relationships between customer and service providers without losing grip on SLAs and costing. Ventum Provider Steering consists of four phases: "in-depth check-up and analysis", "Challenges", "Actions" and "Closing". You are always in control. Negative interdependencies of multi-provider ecosystems are mitigated. IT Services are delivered in agreed way and quality. Peformance an cost is always transparent.

We optimize your IT-, management- and delivery-processes to lower cost and risk. At the same time we optimize performance and transparency of your ITSM processes. Independent from whatever scenario, our proven Plan-Build-Run method ensures an end-to-end approach for a better integration of existing and new processes into your ecosystem. On top of that, the automation potential is leveraged simultaneausly.

The new, consistent EU General Data Protection Regulation (GDPR) was finally approved in 2016 - but at May 25th 2018 its two-year grace period has ended. To be able to comply with the GDPR, all companies need to check on their processes and workflows and update them where necessary.

Read more

With us, you benefit from interdisciplinary consultants that bring you proved and tested approaches for connecting ITSM, Sourcing and Transition with other competencies like Enterprise Architecture Management, Business Process Management and Project Management. Together, we will find your ideal holistic approach.

Success stories

Best solutions.

Success Story

Growing, getting more efficient and remaining market leader?


Read more
Success Story

Ready to row, row: Redefining successful transitions.


Read more


Philipp Karner

T. +49 89 122219642

Show news

Dr. Christoph Römer

T. +43 15 3534220

Philipp Schneidenbach

T. +49 89 122219642

Show news

Interested in pursuing a career with us? You decide where you will go.

See all jobs

Read more

You could also be interested in this:

EAM: Wertschöpfend. Richtungsweisend. Unentbehrlich.


Read more